Uber Facing San Francisco Discrimination Class Action Suit

A recent class action lawsuit filed in San Francisco claims Uber ratings posted by racially biased customers resulted in wrongful terminations.

Former Uber Drivers File Class Action Lawsuit in San Francisco Court:

A group of former Uber ride-share drivers filed a class action lawsuit in San Francisco, California court including allegations that the company uses an evaluation system that is heavily influenced by racial and ethnic biases of riders/customers. According to the lawsuit, riders decide to cancel scheduled rides or provide lower ratings/scores based on the race or ethnicity of their driver.

The Uber Rating/Scoring System:

Since a lower score or rating affects a drivers employment and can, in fact, be a significant factor in the driver’s termination from their job, drivers can allegedly be fired because of their race or ethnicity. Plaintiffs claim that Uber has done nothing to correct this glaring issue tying lower scores and more firings due to rider race biases. In response, the plaintiffs turned to the court with a class action lawsuit claiming that firing a worker based on customer or rider ratings is illegal discrimination.

The Plaintiffs in the Case:

Thomas Liu of San Diego is the lead plaintiff in the case. Liu was deactivated as an Uber driver after his score fell below 4.6 (Uber’s minimum rating or standard). Liu is an Asian-American and claims that he experienced hostile behavior from riders due to his accent. Liu claims those hostile passengers gave him low ratings that affected his overall score and eventually endangered his job due to Uber’s standard rating requirements.

Racial Bias a Factor in Uber Transactions Like Tipping:

Many Uber drivers and the massive ride-share company itself, have made note of the racial bias that plays a part in certain aspects of the Uber transaction. One obvious aspect of the overall experience that can be affected is tipping. Overall ratings can also be affected, but they can also be challenged. This is especially true when user comments are being considered.

The class action lawsuit is expected to be heard soon in court.

If you need help with a workplace discrimination claim or other California Labor Code violation, get in touch with Blumenthal Nordrehaug Bhowmik DeBlouw LLP today. Experienced employment law attorneys are ready to assist you in any one of various law firm offices located in San Diego, San Francisco, Sacramento, Los Angeles, Riverside, and Chicago.